Help
Questions, answered.
Everything you need to know about sizing, delivery, cash on delivery and exchanges. If your question is not here, message our team.
1. How do I choose the right size?
Measure your bust, waist and hip with a soft tape, then compare those numbers with the size guide. Our measurements are body measurements to fit, not garment measurements. If you fall between two sizes, choose the larger one — it is easier to take a piece in than to make it bigger. The product page also notes any fabric or cut that runs smaller or looser.
2. What is included in a three-piece set?
A three-piece set includes a kurti, a bottom and a dupatta. Occasionally a set is made with a different combination; the product page always lists exactly what is inside. Kurtis and other single pieces are sold on their own.
3. Do you offer cash on delivery?
Yes. Cash on delivery is the only payment method at launch. You pay the courier in cash when your order arrives, so you do not need a card or an online wallet. Please keep the exact amount ready where possible.
4. How much does delivery cost?
Delivery is ৳70 anywhere in Bangladesh. Delivery is free when your order total reaches ৳3,000 or more. Outside Dhaka, some remote or hard-to-reach areas may need an additional courier charge, which we will confirm with you before dispatch. These are demo rates for the store build and will be confirmed before launch.
5. How long will my order take?
Orders inside Dhaka usually arrive in 1–2 business days after confirmation. Orders outside Dhaka usually take 3–5 business days. Our team works Saturday–Thursday; Friday and public holidays are not counted as business days. Remote areas can take a little longer.
6. How do I track my order?
Tracking is handled manually at launch. When your parcel leaves us, we share the courier name and tracking details using the phone number or email address you used at checkout. If you have not received an update, message us with your order number and we will check.
7. Can I change or cancel my order?
Contact us as soon as possible, before the parcel is dispatched. If the order has not left us, we can usually change the address, size or colour, or cancel it. Once a parcel is with the courier, the exchange process applies instead.
8. What if the fit is not right?
Unused pieces with their tags attached can be exchanged within seven days of delivery. The item must be unwashed, unaltered and in its original packaging, with all pieces of a set included. Start by messaging us with your order number; please do not send anything back before we confirm the return address. See returns and exchanges for the full process.
9. Can I exchange a sale item?
Sale and clearance items are excluded from exchange, unless the item is faulty or we sent the wrong piece. The product page and your order confirmation will say when an item is part of a sale.
10. Who pays for return delivery?
You pay for return delivery when you are exchanging an item for a different size or colour. If the item is wrong, damaged or not what you ordered, we cover the return delivery and arrange the correction with you. Keep the courier receipt until the exchange is complete.
11. How should I care for my outfit?
Wash separately in cold water, inside out, and dry in the shade. Avoid harsh bleach and a hot iron directly on prints, embroidery or zari. For dupattas and delicate fabrics, a gentle hand wash is safer than a machine. Each product page carries care notes for that specific fabric.
12. How do I contact WAQIA?
Email hello@waqia.bd, call or message +880 1700-000000 on WhatsApp, or use the contact form. Our support hours are Saturday–Thursday, 10:00–19:00. These are demo contact details for the store build and will be replaced before launch.