Terms

Terms of Service

The short version. Use the store honestly, check your size and address before ordering, pay the courier when your order arrives, and contact us if something is not right. The rest of these terms explain the details.

Who we are

WAQIA is a women's clothing store based in Dhaka, Bangladesh. You can reach us at hello@waqia.bd, +880 1700-000000, or House 00, Road 00, Dhanmondi, Dhaka 1205.

Using this store

By browsing or ordering from this store, you agree to these terms. If you do not agree, please do not use the store.

You agree to:

• Give accurate contact and delivery information.
• Use the store only for lawful, personal shopping.
• Not interfere with the store, its security or another customer's use.
• Not scrape, copy or misuse the store's content, photographs or branding.

We may suspend or refuse access where we believe the store is being misused.

Products and descriptions

We try to describe every piece accurately, including its fabric, measurements, included pieces and care. Small differences are normal: screens show colour differently, and hand-finished garments, prints and embroidery can vary slightly.

Measurements are approximate and may vary within a small tolerance. Please read the size guide and the product page before ordering. If you are between sizes, choose the larger size or ask us for help.

Products are subject to availability. If an item becomes unavailable after you order, we will contact you to choose an alternative or cancel the item.

Prices and payment

Prices are shown in Bangladeshi Taka (৳). The price at checkout is the price you pay for the item, plus any delivery charge shown before you confirm.

At launch, the only payment method is cash on delivery. You pay the courier in cash when your order arrives. We do not ask for card numbers, bank details or mobile wallet credentials. If we add another payment method later, these terms will be updated before it becomes available.

We may change prices or offers at any time. A change does not affect an order we have already confirmed, except where the previous price was clearly incorrect. In that case we will contact you before dispatch and you may cancel.

Placing an order

An order is a request to buy. It is confirmed when we accept it and prepare it for dispatch. We may decline or cancel an order if:

• The item is unavailable or the listing contains a clear error.
• The delivery address or contact number cannot be verified.
• We suspect fraud, misuse or a breach of these terms.
• The order cannot be delivered to the address provided.

If we cancel an order, we will contact you using the details you provided.

Delivery

Delivery charges and estimated timelines are set out on the delivery page. Timelines are estimates and can be affected by weather, holidays, courier delays or an incomplete address.

Please provide a complete address and a phone number that is switched on. If the courier cannot reach you, the parcel may be returned to us. We will contact you to arrange a second attempt where possible.

Risk in the goods passes to you when the order is delivered. Please check the parcel at the door and tell us promptly if it is damaged or incomplete.

Exchanges

Unused items with their tags attached can be exchanged within seven days of delivery, subject to the conditions on the returns and exchanges page. Sale and clearance items are excluded unless they are faulty or we sent the wrong item.

Cancellations

Contact us as soon as possible if you need to cancel. We can usually cancel an order before it is dispatched. Once it is with the courier, the exchange process applies.

Intellectual property

The WAQIA name, logo, page copy, photographs, illustrations and store design belong to WAQIA or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written permission.

Third-party links and services

The store may link to third-party websites or use third-party services such as couriers and email providers. We are not responsible for their content or privacy practices. Check their terms and policies before using them.

Liability

Nothing in these terms limits any right you have under applicable law that cannot be limited.

To the extent permitted by law, we are not responsible for indirect or consequential loss, loss of profit, or loss caused by events outside our reasonable control. Our responsibility for an order is limited to the amount you paid for that order, including its delivery charge.

This section is demo wording and requires legal review before launch.

Changes to these terms

We may update these terms when the store, our services or the law changes. The latest version will always be on this page. Orders are governed by the terms in place when the order was confirmed, unless a change is required by law.

Governing law

These terms are intended to be governed by the laws of Bangladesh, and disputes are intended to be handled by the courts of Bangladesh. This is demo wording and requires legal review before launch.

Contact

Questions about these terms? Email hello@waqia.bd, call or message +880 1700-000000, or write to House 00, Road 00, Dhanmondi, Dhaka 1205.

Demo terms — last updated 8 November 2026. This wording is a placeholder for the store build and requires owner and legal review before launch.