Returns & exchanges

If the fit is not right, let us help.

We want you to wear the outfit, not worry about it. If a piece does not fit or does not feel right, you can exchange it within seven days of delivery, provided it is unused and still has its tags.

The seven-day exchange window

You have seven days from the day your order is delivered to contact us about an exchange. The item must be:

• Unused, unwashed and unaltered.
• Free of perfume, makeup and stains.
• Still carrying its original tags.
• In its original packaging, with every piece of a set included.

Please try on the outfit indoors and keep the tags on until you are sure. We cannot exchange an item that has been worn outside, washed or adjusted.

What is excluded

Sale and clearance items are excluded from exchange, unless the item is faulty or we sent the wrong piece. Items marked as final sale on the product page are also excluded. If you are unsure, message us before ordering and we will confirm.

How to start an exchange

1. Message us at hello@waqia.bd or on WhatsApp at +880 1700-000000 within seven days of delivery.
2. Include your order number, the item you want to exchange, the size or colour you need instead, and a short note about the fit.
3. Wait for our team to confirm the exchange and the return address. Please do not send anything back before you hear from us.
4. Pack the item securely with its tags and original packaging, then send it to the address we provide.
5. Once we receive and check the item, we dispatch the replacement. If the size or colour you need is unavailable, we will contact you to choose another option.

Who pays for return delivery

You pay the return delivery charge when you are exchanging an item for a different size or colour. If the item is wrong, damaged or not what you ordered, we cover the return delivery and arrange the correction with you.

Keep the courier receipt until your exchange is complete. It helps us trace the parcel if anything goes missing.

Damaged or incorrect items

If your order arrives damaged, incomplete or different from what you ordered, contact us as soon as possible — ideally the same day — with your order number and a photograph of the item and its packaging. We will arrange a replacement or another solution with you. Please do not wash or alter a damaged item before contacting us.

A note on colour and print

Screens vary, and small differences in colour are normal. Hand-block prints, embroidery and naturally dyed fabrics can also vary slightly from piece to piece; that is part of their character, not a fault. If the difference is significant, send us a photo and we will look into it.

Before you order

The size guide explains how to measure yourself and what to do if you are between sizes. If you are still unsure, message us with your measurements and the product you are considering — we are happy to help you choose.