Delivery
From our hands to your door.
We pack every order in Dhaka and send it across Bangladesh with cash on delivery. Here is what to expect, from the moment you check out to the moment your parcel arrives.
Delivery charges
| Where you are | Delivery charge |
|---|---|
| Delivery anywhere in Bangladesh | ৳70 |
| Order total ৳3,000 or more | Free |
We use one flat delivery rate of ৳70 for orders anywhere in Bangladesh. The charge is added at checkout. The free delivery threshold applies to the order total after any discount, before the delivery charge is added.
Outside Dhaka and remote areas
Outside Dhaka, the same ৳70 rate covers our standard courier service. Some remote or hard-to-reach areas may need an additional courier charge, which we will confirm with you before dispatch. We will not dispatch a parcel with an extra charge until you have agreed to it. If it does not suit you, you can cancel the order before dispatch.
How long it takes
| Where you are | Estimated delivery |
|---|---|
| Inside Dhaka | 1–2 business days |
| Outside Dhaka | 3–5 business days |
Our team works Saturday–Thursday. Friday and public holidays are not counted as business days, and deliveries to remote areas can take a little longer. These timelines are estimates, not guarantees.
How your order travels
- You place your order and choose cash on delivery.
- We prepare and check your pieces at our Dhaka desk.
- We hand the parcel to our delivery partner and share the tracking details we receive.
- The courier may call the number you provided before delivery.
- You pay the courier in cash and receive your order.
If we need to confirm an address, a size or a colour, we will contact you using the phone number or email address from your order. A quick reply helps us dispatch sooner.
Cash on delivery
Cash on delivery is the only payment method at launch. Please keep the exact amount ready if you can. Check the outer packaging when it arrives. If it is damaged, tell the courier and contact us the same day.
A complete address helps
Bangladesh addresses need a little more detail than a street name. Please include:
- Recipient name and a mobile number that is switched on.
- Division, district and upazila or thana.
- Area or locality, house, road and flat number.
- A landmark if the courier may need one.
- Any delivery instruction, such as a preferred time window.
If the courier cannot reach you or the address is incomplete, the parcel may be returned to us. We will contact you to arrange a second attempt where possible.
If something goes wrong
If your parcel is late, message us with your order number and we will check with the courier. If it arrives damaged, keep the packaging and contact us the same day so we can help. See returns and exchanges for damaged or incorrect items.
Demo delivery terms. The flat delivery rate, free-delivery threshold and timelines on this page are demo values for the WAQIA store build. The store owner must confirm the real rates and service commitments before launch.